Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at Candidate Data Privacy Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Listens and asks for clarification as needed, responds well to questions Strong communication skills – clear, precise, and to the point with an ability to speak clearly.Proven track record of executing multiple complex projects simultaneously from start to finish.Passion for working in a complex, fast-paced organization, and desire to own and refine key operational processes.Ability to work independently with limited general supervision and prioritize competing demands.Experience working with technical specialists and customer service professionals.Self-starter with the ability to solve challenging problems with minimal guidance.Ability to deliver updates with exceptional business acumen.Ability to expertly document, track, and report on program status.To be flexible, dependable, organized, proactive in initiating continuous improvement and have an ability to prioritize strategically.To be a dynamic and resourceful leader with a sharp attention to detail, and experience in taking an analytical approach to problem solving.5+ years of experience in Program/Project Management.Working with the Service Support Operations management team, defining program requirements and using data-driven insights to determine improvements, priority, and path forward.Work with internal and external partners to identify the tools, resources and training, the Service Support Advisor team will need to deliver a best in class vehicle ownership experience in a 24/7 call center environment.
The Service Support Operations Center is built to scale and enables the best service experience for our customers. Working side by side with the Service Support Operations management team, ensuring that the business optimizes impact through sound operations and planning.
Manager, Service Support Operations with all aspects of Rivian Service Support operations program Identify the need for, create, and implement policies related to Service Support Operations with alignment and support from internal stakeholders.Become a subject matter expert on Rivian systems/tools and identify opportunities that could improve flow.Create, document, and maintain operations center project roadmaps and track execution.
This role will require creativity, superb communication skills and will focus on creating processes and procedures in a scalable manner for our Service customers using a quantitative and qualitative approach. Additionally, this Project Manager must be flexible, dependable, organized, proactive in initiating continuous improvement and prioritize strategically. Rivian Service Programs is seeking a Program Manager for Service Support Operations that will help forward the goals of the broader team.Īs the Program Manager of Service Support Operations, you will help develop scalable processes and procedures for our Service Customers. This role will require exceptional cross-functional interaction, a dynamic and resourceful leader with sharp attention to detail, and experience in taking an analytical approach to problem-solving. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.Īs a company, we constantly challenge what’s possible, never simply accepting what has always been done. Rivian is on a mission to keep the world adventurous forever.
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